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Privacy Policy

Effective Date: September 18, 2026

This Privacy Policy explains how Blue Pea Agro Tech ("Company", "we", "us", or "our") collects, uses, stores and protects information when you use our website and file-processing Services.

1. Who We Are

The Services are operated by:

Blue Pea Agro Tech
2/158B, Palathumkadavu, Koottupuzha, Iritty, Kannur, Kerala - Pin 670706, India
Email: [email protected]

2. Geographic Scope

Our Services are operated from India.

We initially offer the Services to users in India and in other jurisdictions that we expressly make the Services available in.

We do not initially offer or direct the Services to individuals located in the European Union or European Economic Area.

We may restrict access from jurisdictions where the Services are not offered.

3. Information We Process

Depending on how you use the Services, we may process:

Free users

Free users generally do not need to create an account.

We may process limited technical information necessary to:

  • provide the Service;
  • enforce usage limits;
  • prevent abuse;
  • maintain security;
  • diagnose technical problems; and
  • maintain reliable operation.

Paid users

Paid users may provide:

  • email address;
  • account credentials or authentication information;
  • subscription information;
  • transaction and billing identifiers;
  • customer-support communications; and
  • other information necessary to maintain the account.

We do not intend to store full payment-card numbers. Payment-card processing is handled by third-party payment providers.

4. Uploaded Files

When you upload a file, we process the file to provide the operation you requested.

The file may temporarily exist in:

  • upload storage;
  • processing-worker storage;
  • output storage;
  • queues or temporary processing locations; and
  • backups, where applicable.

We do not use uploaded files for advertising purposes.

We do not sell uploaded files.

Unless expressly stated otherwise, we do not use customer-uploaded files to train artificial-intelligence or machine-learning models.

5. File Retention

Free Service

Uploaded and processed files are designed to be temporary.

Processed files are ordinarily retained for no more than 60 minutes.

Original uploaded files may be deleted earlier when they are no longer required.

Paid Service

Processed files may be retained for up to 7 days to allow the customer to download or retry access to the processed result.

Customers may delete files earlier where the Service provides a deletion function.

Backups

Backup systems may contain residual copies for a limited period after deletion from active systems.

Backups are subject to the Company's backup lifecycle and are not intended to provide a permanent archive of customer files.

6. Why We Process Information

We may process information to:

  • provide requested file-processing operations;
  • create and maintain paid accounts;
  • process subscriptions and payments;
  • enforce usage limits;
  • prevent fraud and abuse;
  • protect the security of the Service;
  • troubleshoot technical problems;
  • respond to support requests;
  • comply with applicable legal obligations; and
  • improve reliability and performance.

7. Security

We use reasonable technical and organizational safeguards designed to protect information.

Depending on the Service and system involved, these may include:

  • HTTPS/TLS;
  • encryption at rest;
  • access controls;
  • isolated processing environments;
  • resource restrictions;
  • rate limiting;
  • restricted administrative access;
  • monitoring and logging;
  • automatic deletion; and
  • security procedures for infrastructure and software.

Server-side file processing means that uploaded files may need to be accessible to our processing systems in order to perform the requested operation.

Accordingly, we do not describe ordinary server-side processing as strict end-to-end encryption.

8. Service Providers

We may use third-party providers for functions such as:

  • hosting and infrastructure;
  • network security;
  • payment processing;
  • authentication;
  • email;
  • monitoring;
  • analytics; and
  • other services required to operate the website.

We expect such providers to process information only for appropriate business purposes and subject to applicable contractual and security requirements.

9. Payment Information

Payments are processed by third-party payment providers.

We receive information such as transaction identifiers, subscription status and payment-related customer information necessary to operate the account.

We do not intend to store complete payment-card numbers on our own systems.

10. Cookies and Similar Technologies

We may use cookies and similar technologies that are necessary to operate the website.

We may also use optional analytics or other technologies where appropriate.

Our Cookie Policy provides additional information about these technologies and available choices.

11. Communications

We may send service-related communications such as:

  • account notifications;
  • payment notifications;
  • security notices;
  • service announcements; and
  • responses to support requests.

Marketing communications will be handled separately where required.

12. Data Minimization

We aim to collect and retain only information reasonably necessary for operating the Services, maintaining security, supporting customers, processing payments, and meeting legal obligations.

13. Legal Requests

We may disclose information where required to comply with applicable law, legal process, court orders or lawful governmental requests.

We may also disclose information where reasonably necessary to protect the security, rights or property of the Company, users or others, subject to applicable law.

14. International Processing

Although the Company operates from India, certain service providers may process information in other countries.

The Company's applicable service-provider arrangements and safeguards will be maintained in accordance with applicable legal requirements.

15. Data Deletion Requests

Users may request deletion of personal information where applicable.

Free users may be difficult to identify after a file has been automatically deleted because the Service is designed to minimize identification information.

Paid users may submit requests through [email protected].

We may request reasonable information necessary to verify the identity of the requester before fulfilling a request.

16. Children's Information

The Services are not intended to be used by children in circumstances where applicable law requires parental consent or prohibits such use.

Where we become aware of information that must not lawfully be processed, we will take appropriate steps.

17. Data Breaches and Security Incidents

We maintain procedures for identifying, containing, investigating and responding to security incidents.

Where applicable law requires notification to users, regulators or other parties, we will make such notifications in accordance with applicable requirements.

18. Changes to This Policy

We may update this Privacy Policy as our Services, technology or legal obligations change.

The current version will be published on the website.

19. Contact

Privacy questions and requests may be sent to:

Blue Pea Agro Tech
Privacy Email: [email protected]
Registered Office: 2/158B, Palathumkadavu, Koottupuzha, Iritty, Kannur, Kerala - Pin 670706, India

Grievance Officer
For any privacy-related grievance, please contact us at: [email protected]

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